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La Marzocco Warranty

La Marzocco warrants all equipment and parts supplied are free from defect in material or workmanship.

    NEW COMMERCIAL MACHINES:

    • Length: 13-month parts and labor

    USED COMMERCIAL/HOME MACHINES:

    • Length: 30-day parts and labor warranty (unless otherwise agreed upon)

    NEW HOME MACHINES

    • Linea Mini: 24-month parts and labor warranty
    • GS3: 13-month parts and labor warranty

    EXCEPTIONS:

    There are some situations that the warranty does not cover, these include:

    • Normal-wear parts: these include gaskets, filters, o-rings, grinder burrs, plastic hoppers and other moving parts.
    • Problems relating to water damage, poor water quality and scaling
      • Using water outside the manufacturer's specifications is the most common reason for machine and parts failure. Make sure you test your water and filter!
    • Products where the serial number has been damaged or removed
    • Operation of the machine outside the parameters stated in the user documentation
    • Any product that has been damaged as a result of accident, abuse, misuse, lack of reasonable and necessary maintenance/cleaning, neglect, installation, mishandling, damage during shipment, line power surges or any external causes
    • Modification or service by anyone other than a factory-trained technician (verification may be requested)
    • Shipping costs to ship product back to Voltage Coffee Supply for a return, exchange or service.
    • Expedited shipping cost of parts to customer for self-repair

    POINT OF CONTACT:

    Voltage Coffee Supply
    Tel.  1-800-269-0051
    Email at:  info@voltagesupply.com

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