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FAQ

CUSTOMER SERVICE FREQUENTLY ASKED QUESTIONS 

Need help? Our world class technical support team and approved service network are here to help! You can find answers below or contact our team to get support.

ORDER COMMUNICATION:

As an e-commerce company, our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order.

ORDER INFORMATION & TRACKING

Once you place your order you will receive a link to your personalized order status page by email. The order status page updates in real time as the status of the shipment changes. You will have the option to receive SMS updates on your shipment as well.

LOCATING YOUR ORDER CONFIRMATION NUMBER

You will receive an email confirmation with your order number. 

CANCELLING OR CHANGING YOUR ORDER

Due to our electronic processing, online orders can only be changed or cancelled within 30 minutes of placing the order. Please email us immediately to cancel your order. We cannot guarantee that it can be modified or canceled. Additionally, we reserve the right to cancel any order.

I NEED TO HAVE MY ORDER BY A CERTAIN DATE. HOW CAN I BE SURE THAT IT IS IN STOCK?

In-stock items generally ship in 1-5 business days. For items shipping from the manufacturer, estimated processing times are listed on the item’s page. If you have a time constraint on your order, please feel free to contact us before placing the order and we’ll be happy to check availability for you.

DO YOU HOLD EQUIPMENT?

Unfortunately, no, we do not hold or remove equipment from our website until it is paid for in full. We can hold shipments in our facility for up to 90 days free of charge. 

CONTACTING CUSTOMER SERVICE

Our Customer Service team is happy to assist with questions you have about  our products. We are available Monday through Friday 8-4 pm MST. You can reach us in three convenient ways:

  • Call us for help. Contact us by phone to speak directly to one of our Customer Service representatives. Our phone number is 1-800-269-0051.
  • Text us for help. Text our local number at 720-441-1962.
  • Send us an email. Contact us by sending an email to info@voltagesupply.com. One of our Customer Service team members will get back in touch with you within 24 hours.

SALES TAX

Sales tax is calculated according to the ship-to address for orders placed on our website. If the ship-to address has a sales tax and no listed exemptions, sales tax collection is required. See checkout for details.

PAYMENT OPTIONS 

Accepted Credit Cards (Preferred Method): All orders must be placed online through our checkout process. We accept all major credit cards including Master Card, Visa, American Express, and Discover.

PayPal Payments

We accept payment via PayPal on our website as an additional payment option. A major credit card is still required to complete the transaction, as we do not accept gift cards, store cards, or account credits associated with your PayPal account.

Alternative Payments (Check, Money Order, ACH, Wire Transfer)

We accept check, money order, ACH, and wire transfers for orders with an order total of $500 or greater. The order will be placed on hold until payment has been received.

Once payment is cleared, the order will be released to process for shipment. . Personal checks are processed on Mondays and Thursdays and will be held for 5 business days from when they are processed while they clear. A holding period is not required if a certified check is provided but will still be processed Mondays and Thursdays only. All other alternative payment orders will be released as soon as the payment is received, with a minimum of 1 business day delay to receive payment.

Charges and Authorizations

Your card will be charged in full once your order is placed. When you place an order on our website, an authorization is placed on your bank account for the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. These authorizations may show as “pending” on your bank statement until the funds are captured. Once the card is charged for the order, the authorization will drop off from your bank statement, typically within 1-2 business days.

Credit and debit card providers differ in how long they will hold an authorization for a pending transaction. If your order has an extended lead time, a member of our Payments team may reach out requesting to charge the card in advance to avoid losing the authorization. Authorizations and/or pending transactions will hold these funds on your bank account, which can result in overdraft fees. Voltage Coffee Supply assumes no liability for fees in the event of such an overdraft.

COUPON INFORMATION & PROMOTIONAL CODES

Our coupon and promotional codes need to be applied in the cart before checking out. You can apply your coupon or promotional code in the "Discount Code" field on the right side of the cart, under the list of products being ordered. Make sure to hit the apply button to ensure your coupon is applied appropriately. Once applied, you will see the price change in the cart.

Looking for a coupon code? See our latest offers

PRICE MATCH

Yes! We price match. Click here to request a price match. 

WARRANTY

We stand behind the products we sell and want to make sure that your experience with us is exceptional. Voltage Coffee Supply offers a limited warranty on all of the equipment that it sells.

Please note, we sell commercial equipment.  This equipment is for professional use only and must be installed in locations where its use and maintenance is restricted to trained personnel.  While the equipment is easy to use after install, it must be installed by a factory certified technician with proper water filtration to validate the warranty. Warranty length is as follows (unless otherwise noted on individual product pages):

  • New equipment purchases include a 12-month parts warranty and 3-month labor warranty (unless otherwise stated)
  • Refurbished/pre-owned equipment purchases include a 1-month parts and labor warranty (unless otherwise stated)
  • OPTIONAL extended warranty for refurbished/pre-owned equipment is available on purchases $2500+ and includes a 6-month parts and labor warranty

Click here to read more about our warranty policy

RETURN POLICY

If you’re not completely satisfied with your purchase, please contact us so we can make it right. Standard returns are accepted within 30-days with a 10% restocking fee and shipping deducted. 

Click here for our full return policy

Voltage Coffee Supply reserves the right to change this Return Policy at any time.

CREDITS & REFUNDS 

After you mail your package, your refund will be processed within 7-10 business days. Please note that it may take additional time to post your account depending on your bank or financial institution. All orders will be refunded to the original payment type.

WHERE DOES VOLTAGE SHIP?

Currently we will ship to anywhere in the United States, Canada, Australia, Mexico, and Jamaica. Please note, due to agreements we have with some of our distributors and manufacturers, we are unable to ship some products internationally.

SHIPPING INFORMATION

We're open and shipping orders. Please allow 1-5 business days for your order to ship out & please note that UPS, FedEx and USPS are experiencing delays delivering some orders. If you have not received your order within 10 days of shipment please contact us so that we can help track down where your package is at.

For guaranteed delivery by a certain date please select a paid expedited shipping option prior to checkout.

  • Expedited orders usually ship within 1 business day
  • Standard (free shipping) orders usually ship within 1-5 business days

Please understand we are moving as quickly as we can and since your order is already in the works we may not be able to make any changes. You will receive a separate email after your order ships. You may receive multiple packages as we ship from several warehouses. You are not charged additional shipping.

For guaranteed delivery by a certain date please select a paid expedited shipping option prior to checkout.

  • Expedited orders usually ship within 1 business day
  • Standard (free shipping) orders usually ship within 1-5 business days

    SHIPPING DAMAGE

    If you feel an item purchased on voltagecoffeesupply.com was damaged during shipping, please contact Customer Service for an exchange or refund within 5 days of arrival.

    Click here for details on our shipping policy

    WHAT IS A DEMO MACHINE?

    At Voltage Coffee Supply, a demo unit is a piece of equipment that was on display at a trade show or manufacturer showroom or used in lite product training. Our demo equipment includes all factory accessories (unless otherwise noted). Our demo equipment is in mint condition and could often pass as new.

    WHAT IS A REFURBISHED MACHINE?

    Voltage Coffee Supply has a steady supply of used machines that we refurbish and sell at very competitive prices. Such equipment is equipment that  was returned to the manufacturer or purchased secondhand from a working environment. Our in-house refurbishing team takes the machines apart, rebuilds and replaces parts as needed, repairs, tests and then thoroughly cleans the equipment. Refurbished equipment will not include the original manufacturer packaging and may not include any non-essential manufacturer-provided accessories. 

    Note, because this equipment is used, there may be aesthetic or cosmetic blemishes that cannot be repaired during refurbishment as seen in the product listing photos. All equipment we sell is 100% Guaranteed.

    EQUIPMENT CONDITIONS

    The condition of each item is outlined on the individual product listing page. All pre-owned equipment is thoroughly cleaned and tested by an industry professional technician before being offered for sale. All equipment we offer is sold ready to install and use with a 30-day satisfaction guarantee!

    Click here for a detailed description of our product descriptions

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