FREQUENTLY ASKED QUESTIONS - VOLTAGE COFFEE SUPPLY – Voltage Coffee Supply
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FAQ

CUSTOMER SERVICE FREQUENTLY ASKED QUESTIONS 

Need help? Our world class technical support team and approved service network are here to help! You can find answers below or contact our team to get support. 

ORDER INFORMATION & TRACKING

Once you place your order you will receive a link to your personalized order status page by email. The order status page updates in real time as the status of the shipment changes. You will have the option to receive SMS updates on your shipment as well.

LOCATING YOUR ORDER CONFIRMATION NUMBER

You will receive an email confirmation with your order number. 

CANCELLING OR CHANGING YOUR ORDER

Due to our electronic processing, online orders can only be changed or cancelled within 30 minutes of placing the order. Please email us immediately to cancel your order. 

DO YOU HOLD EQUIPMENT?

No, we do not hold or remove equipment from our website until it is paid for in full. We can hold shipments in our facility for up to 90 days free of charge. 

CONTACTING CUSTOMER SERVICE

Our Customer Service team is happy to assist with questions you have about  our products. We are available Monday through Friday 8-4 pm MST. You can reach us in three convenient ways:

  • Call us for help. Contact us by phone to speak directly to one of our Customer Service representatives. Our phone number is 1-800-269-0051.
  • Text us for help. Text our local number at 720-441-1962.
  • Send us an email. Contact us by sending an email to info@voltagesupply.com. One of our Customer Service team members will get back in touch with you within 24 hours.

SALES TAX

Sales tax is calculated according to the ship-to address for orders placed on our website. If the ship-to address has a sales tax and no listed exemptions, sales tax collection is required. See checkout for details.

PAYMENT OPTIONS 

We currently accept the following payment methods: Visa, MasterCard, American Express, Discover, JCB, PayPal, ApplePay, GooglePay, and AmazonPay.

Please contact us regarding other forms of payment.

COUPON INFORMATION & PROMOTIONAL CODES

Our coupon and promotional codes need to be applied in the cart before checking out. You can apply your coupon or promotional code in the "Discount Code" field on the right side of the cart, under the list of products being ordered. Make sure to hit the apply button to ensure your coupon is applied appropriately. Once applied, you will see the price change in the cart.

Looking for a coupon code? See our latest offers.

PRICE MATCH

Yes! We price match. Click here to request a price match. 

WARRANTY

We stand behind the products we sell and want to make sure that your experience with us is exceptional. Voltage Coffee Supply offers a limited warranty on all of the equipment that it sells.

Please note, we sell commercial equipment.  This equipment is for professional use only and must be installed in locations where its use and maintenance is restricted to trained personnel.  While the equipment is easy to use after install, it must be installed by a factory certified technician with proper water filtration to validate the warranty. Warranty length is as follows (unless otherwise noted on individual product pages):

  • New equipment purchases include a 12-month parts warranty and 3-month labor warranty (unless otherwise stated)
  • Refurbished/pre-owned equipment purchases include a 1-month parts and labor warranty (unless otherwise stated)
  • OPTIONAL extended warranty for refurbished/pre-owned equipment is available on purchases $2500+ and includes a 6-month parts and labor warranty

Click here to read more about our warranty policy. 

RETURN POLICY

If you’re not completely satisfied with your purchase, please contact us so we can make it right. Standard returns are accepted within 30-days with a 10% restocking fee and shipping deducted. 

Please click here for our full return policy.

Voltage Coffee Supply reserves the right to change this Return Policy at any time.

CREDITS & REFUNDS 

After you mail your package, your refund will be processed within 7-10 business days. Please note that it may take additional time to post your account depending on your bank or financial institution. All orders will be refunded to the original payment type.

WHERE DOES VOLTAGE SHIP?

Currently we will ship to anywhere in the United States, Canada, Australia, Mexico, and Jamaica. Please note, due to agreements we have with some of our distributors and manufacturers, we are unable to ship some products internationally.

SHIPPING METHODS, RATES & DELIVERY TIMES

ECONOMY SHIPPING

  • FREE on all qualifying orders shipped to the lower 48 U.S. states only
  • In-stock items usually ship within 1-5 business days from order date unless otherwise noted
  • Shipping rates and delivery times to AK, HI, PO Boxes, PR, and APO/FPO/DPO are calculated during checkout. See checkout for details

STANDARD & EXPEDITED SHIPPING

  • Shipping rates and delivery times are calculated during checkout. See checkout for details
  • In-stock items usually ship within 1-2 business dayS

INTERNATIONAL SHIPPING

  • We currently offer shipping to select regions in Canada, Australia, and Mexico
  • Shipping rates and delivery times are calculated during checkout. See checkout for details
  • Orders will ship via DHL, UPS, or USPS
  • Orders usually ship within 3-10 business days of the order date
  • Transit time varies based on distance from the US. Remote locations may require longer transit times.
  • Expedited shipping is not available at this time
  • Delivery to post office boxes is currently not available
  • Contact us regarding international freight shipments

    FREIGHT SHIPPING

    • FREE on all qualifying orders shipped to an address in the lower 48 U.S. states only
    • A shipping surcharge may apply for limited access and/or residential addresses
    • Usually ships within 1-7 business days from order confirmation unless otherwise noted
    • $349 Flat Rate Freight to Hawaii, Alaska, and Puerto Rico

    Click here for details on our shipping policy. 

    SHIPPING DAMAGE

    If you feel an item purchased on voltagecoffeesupply.com was damaged during shipping, please contact Customer Service for an exchange or refund within 5 days of arrival.

    EQUIPMENT CONDITIONS

    The condition of each item is outlined on the individual product listing page. All pre-owned equipment is thoroughly cleaned and tested by an industry professional technician before being offered for sale. All equipment we offer is sold ready to install and use with a 30-day satisfaction guarantee!

    Click here for a detailed description of our product descriptions.

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