Customer Service Frequently Asked Questions
Need help? You can find answers below or contact our team to help you.
Order Information & Tracking
Once you place your order you will receive a link to your personalized order status page by email. The order status page updates in real time as the status of the shipment changes. You will have the option to receive SMS updates on your shipment as well.
Locating Your Order Confirmation Number
You will receive an email confirmation with your order number.
Changing & Cancelling Your Order
Due to our electronic processing, online orders can only be changed or cancelled within 30 minutes of placing the order.
Contacting Customer Service
Our Customer Service team is happy to assist with questions you have about our products. You can reach us in two convenient ways:
- Call us for help. Contact us by phone to speak directly to one of our Customer Service representatives. Our phone number is 1-800-269-0051.
- Send us an email. Contact us by sending an email to firstname.lastname@example.org. One of our Customer Service team members will get back in touch with you within 24 hours.
Sales tax is calculated according to the ship-to address for orders placed on our website. If the ship-to address has a sales tax and no listed exemptions, sales tax collection is required. See checkout for details.
We currently accept the following payment methods: Visa, MasterCard, American Express, Discover, JCB, PayPal, ApplePay, GooglePay, and AmazonPay.
Please contact us regarding other forms of payment.
Coupon Information and Promotion Codes
Our coupon and promotional codes need to be applied in the cart prior to checking out. You can apply your coupon or promotional code in the "Discount Code" field on the right side of the cart, under the list of products being ordered. Make sure to hit the apply button in order to ensure your coupon is applied appropriately. Once applied, you will see the price change in the cart.
Looking for a coupon code? See our latest offers.
Yes! We price match. Click here to learn more about our price match policy.
We stand behind the products we sell and want to make sure that your experience with us is exceptional. Voltage Coffee Supply offers a limited warranty on all of the equipment that it sells.
Please note, we sell commercial equipment. This equipment is for professional use only and must be installed in locations where its use and maintenance is restricted to trained personnel. While the equipment is easy to use after install, it must be installed by a factory certified technician with proper water filtration in order to validate the warranty. Warranty length is as follows (unless otherwise noted on individual product pages):
- New equipment warranty period is 12 months (unless otherwise stated)
- Refurbished/Pre-Owned warranty period is 30 days (unless otherwise stated)
- Refurbished/Pre-Owned extended warranty is available on pre-owned espresso machines (for $2500+)
If you’re not completely satisfied with your purchase, please contact us so we can make it right. Standard returns are accepted within 30-days with a 10% restocking fee and shipping deducted.
Voltage Coffee Supply reserves the right to change this Return Policy at any time.
Credits & Refunds
After you mail your package, your refund will be processed within 7-10 business days. Please note that it may take additional time to post your account depending on your bank or financial institution. All orders will be refunded to the original payment type.
Shipping Methods, Rates & Delivery Estimates
- FREE on all qualifying orders shipped to the lower 48 U.S. states only
- In-stock items usually ship within 1-5 business days from order date unless otherwise noted
- Shipping rates and delivery times to AK, HI, PO Boxes, PR, and APO/FPO/DPO are calculated during checkout. See checkout for details
STANDARD & EXPEDITED SHIPPING
- Shipping rates and delivery times are calculated during checkout. See checkout for details
- In-stock items usually ship within 1 business day
- FREE on all qualifying orders shipped to an address in the lower 48 U.S. states only
- A shipping surcharge may apply for limited access and/or residential addresses
- Usually ships within 1-7 business days from order confirmation unless otherwise noted
- $349 Flat Rate Freight to Hawaii, Alaska, and Puerto Rico
If you feel an item purchased on voltagecoffeesupply.com was damaged during shipping, please contact Customer Service for an exchange or refund within 5 days of arrival.
The condition of each item is outlined on the individual product listing page. All pre-owned equipment is thoroughly cleaned and tested by an industry professional technician before being offered for sale. All equipment we offer is sold ready to install and use with a 30-day satisfaction guarantee!