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Product Conditions

We specialize in new, refurbished, and used commercial coffee equipment. All used machines are thoroughly cleaned and tested by an industry professional technician before being offered for sale. Our equipment is sold ready to install and use with a 30-day satisfaction guarantee! Keep in mind, when buying used equipment: We test each and every item and guarantee them on arrival, but you will need a qualified industry technician for installation and maintenance.

Please read our condition definitions, as we strive to accurately describe each item. We have outlined some general guidelines on how we approach product conditions below:

  • NEW: A brand-new, unused, undamaged item in its original packaging (where packaging is applicable).
  • NEW OPEN BOX: New, unused items, with damaged or replacement packaging. The product is in proper working condition and includes all factory accessories and packaging (unless otherwise noted).
  • DEMO: A demo unit is a piece of equipment that was on display at a trade show or manufacturer showroom or used in lite product training. Demo equipment is in mint condition and can often pass as new.
  • REFURBISHED: A used item that has been professionally restored to working order by the manufacturer or professional technician. This means the product has been inspected, cleaned, and repaired to meet manufacturer specifications and is in excellent condition.
  • USED - EXCELLENT: An item may have minor cosmetic marks from use, storage, or shipping. The product is in proper working condition.
  • USED - VERY GOOD: An item may have noticeable cosmetic marks from use, storage, or shipping. The product is in proper working condition.
  • USED - AS-IS: On occasion, we offer as-is items without a warranty. When these items are offered the condition, pictures of the unit and notes will be outlined on the specific product listing page.

Warranty: The manufacturer's warranty does not apply to items other than items that are NEW (unless otherwise noted). All items will be covered by Voltage Coffee Supply for 30 days after delivery. Full Warranty Policy →

Return Policy: If for any reason you decide that your purchase was not for you then you can return your purchase within 30 days of receipt. Full Return Policy →

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