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Returns & Refunds

RETURNS

Need to return an item? No problem! We understand sometimes things don’t work out. 

  • Items should be returned the way they were delivered
  • The product must be unused and in the original sealed packaging with all parts and accessories
  • The return period is 30 days from delivery date.  We must receive the goods back within 30 days of the return request.
  • For orders under 15lbs, you are responsible for a 2.5% cancelation fee + $12 shipping charge per box/label if using a VOLTAGE pre-paid return label
  • For orders over 15lbs, there is a minimum 10% restocking fee plus a $25 return shipping fee per box/label if using a VOLTAGE pre-paid return label
  • Freight and heavy items (ex. espresso machines, large grinders, brewers, boilers, etc) have a 20% restocking fee and a $250 flat fee per pallet to cover return freight shipping.
  • If items are returned in a different condition than described, we will charge a 10% return fee + shipping. 
  • Ceramic wares (cups, saucers, glass, etc) are not eligible for return or exchange
  • Special orders, custom items, and 3rd party financed orders are not eligible for return or exchange
  • Expedited shipping fees are non-refundable
Canceled orders over $1,000 that have not shipped yet are subject to a 2.5% cancelation fee.

    RETURNING ORDERS

    Want to return an item? Have your order number ready and follow our simple step-by-step instructions:

    1. Email us at service@voltagesupply.com to let us know the reason. No hard feelings! 
    2. Choose your preferred shipping method:
      1. Pre-paid Label: We'll provide a prepaid shipping label and RMA. Please note, a $12 shipping charge (per label) will be deducted from your refund. Freight returns are charged a 10% restocking fee and a $350 flat freight fee. 
      2. Choose your own carrier: We'll provide you with an RMA number and return address and you can ship with the service of your choosing.
    3. Send your return back! We’ll credit your original payment method when the item returns.

    If choosing your own return shipping carrier, we recommend insuring your shipment to protect against loss or damage. We cannot issue refunds for items that are damaged or lost in transit. 

    CONTACT US

    Tel: 1-800-269-0051 (call only)
    Email: service@voltagesupply.com

    Warranty Information
    Canceling Orders  

    PLEASE NOTE

    All orders will be refunded to the original payment type. We cannot accept returns for financed equipment.
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