Warranty Information

We stand behind the products we sell and want to make sure that your experience with us is exceptional. Voltage Coffee Supply offers a limited warranty on all of the equipment that it sells.

Please note, commercial equipment is for professional use only and must be installed in locations where its use and maintenance is restricted to trained personnel.  While the equipment is easy to use after install, it must be installed by a factory certified technician with proper water filtration in order to validate the warranty.

Voltage Coffee Supply warranties are non-transferable.

WARRANTY LENGTH & COVERAGE:

• Warranty lengths and what is covered vary by brand.  This information is available towards the bottom of all equipment pages. 

WHAT IS NOT COVERED?

Warranties do not cover any defect arising from the misuse of the machine, including but not limited to:

• Not using a certified industry professional for initial installation and setup (warranty is void if not professionally installed)
• Not properly refilling the boiler during setup/brewing/steaming processes, resulting in burnt out components
• Not properly wiring the machine resulting in damaged control boards and other electronic components
• Lack of regular descaling of the machine's boiler and water system components
• Lack of regular maintenance and cleaning
• Use of non-commercial/household equipment in a commercial environment
• Shipping costs to ship the product back to our warehouse for a return, exchange or service
• Expedited shipping cost of parts for repair

Warranty does not cover normal wear and tear on the machine, including but not limited to:

• Replacement of group gaskets, screens, or other consumables
• Scratches, dents or other surface marring of any components
• Grinder burr replacement outside of 30-days

Warranty does not cover regular maintenance, including but not limited to:

• Descaling
• Thorough cleaning of all surfaces and components
• Backflushing

PARTS & ACCESSORIES:

We guarantee a full refund or replacement of all defective products at no additional cost to you (within a specified period of time).

WHO DO I CONTACT FOR WARRANTY SERVICES?

Contact us by phone:  800-269-0051 
Contact us by email:  tech@voltagesupply.com

To initiate warranty service, we will need your equipment's original order number, located on your packing slip or original sales receipt, as applicable.

Please note that we will primarily troubleshoot the issue over the phone, so contacting us when you are in front of the machine and able to perform basic actions is important.

Some manufacturers prefer to manage their own warranty process.  These include:

Bunn: