Once you have a shipping date, be sure to keep an eye on tracking. Your local freight depot will reach out to you approximately 24 hours before the delivery ETA to actually coordinate a delivery time with you. Keep in mind delivery is only available Monday-Friday, 9am – 5pm.
On delivery day, inspect the box for any dents, abrasions, or damages and take note of them. We recommend accepting delivery of your espresso machine, even if you see damages to the box. Make sure to write "subject to inspection" near your signature. Ultimately, it’s easier for us to facilitate an exchange due to damages if the machine is in your possession, rather than with freight delivery service.
If you notice damages to your machine, or have questions about setting it up, contact us at firstname.lastname@example.org or 1-800-269-0051. Keep in mind, we’ve got your back no matter what.
Read through La Marzocco's “Before You Sign the Delivery Receipt” worksheet before delivery.